Digital Government at Work.pdf

Digital Government at Work PDF

Ian McLoughlin

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.

In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.

Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than
integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution

digital government as part of Accenture’s Delivering Public Service for the Future platform. The study is a comprehensive effort to assess the maturity and sophistication of digital government in 10 countries. We have looked at Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia

3.87 MB DATEIGRÖSSE
0191641448 ISBN
Englisch SPRACHE
Digital Government at Work.pdf

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